The most recent trip was at Bavaro You could not leave any food out or the ants would attack it. Went to the food truck and the fish taco special was sold out by the time I got there. Exchanging vows in a breathtaking setting is easy with our wedding planning service. Royalton Bavaro Resort & Spa- All Inclusive offre 730 sistemazioni con docking station per iPod e minibar. Very helpful and friendly. Your comment is very important to us and has been sent to the Department in charge.We extend our sincere apologies for the inconveniences that you have had with the service in some of our Restaurants; we continuously train our collaborators in order to give an excellent service to our visitors.Thanks for your important comment about the entertainment; we assure you that your observations have been sent to the department in charge.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa, This is the version of our website addressed to speakers of English in the United States. We were very impressed by the new Royalton Bavaro in Punta Cana! The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. Royalton Suites Cancun All Inclusive. Dear CTEPbBA,Thank you for choosing us to spend your Christmas holidays with us.We are very sorry for all the situation occurred and I assure you that all the operational team and in particular, Housekeeping, have analyzed all your comments and we have taken the necessary actions to avoid that this happen again.I have tried to speak with you since the day that I was able to read your comment but I could not achieve it until last night. We stayed in the diamond club for both. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Both trips were wonderful. We took a note about your point.Accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. Not my idea of dining while on vacation. It also was not stocked well. The New Years Eve party and entertainment was fantastic. My husband and I (55 & 56) stayed here in a swim out ocean view with our 10 year old granddaughter the week after Thanksgiving Nov 26-Dec 3...All I can say is WOWZER!!! This is a brand new resort on the beach every first-floor room is a swim up. We stayed in the diamond club for both. Hard Rock Golf Club at Cana Bay is minutes away. There were limited towels, no hair dryer, no shower caps and no simple luxuries that one would expect from a hotel with 4.5 stars. It had dust bunnies and I don’t think the rugs were vacuumed. Thank you for choosing us to spend your Christmas holidays with us.I’m glad that you have liked the Entertainment team and the New Year’s Eve party. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. Our butler Nelson did all he could to see we enjoyed every minute- from picking our granddaughter up from Kids club and bringing her to us at the pool, making reservations for dinner, decorating our room for our anniversary and time spent in enjoyable, interesting conversation, he was just wonderful. This place is set right on a beach, so there's only a pocket of palm trees between you and the latte-coloured sands. The room had shelves and stones that were cracked, broken or stained. The Chairman at Bavaro had lot of ants. So the “perfect beach” is luck of the draw- entirely up to Mother Nature. The craftsmanship was better. We were never given an apology or offered any compensation for our inconvenience due to their ineptitude.The root of the problem is the lack of knowledge of the rooms and a clear understanding of customer service which I think starts with Royalton Management. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Book direct today! The chairman at RC was larger and seemed more fancy. We asked for two adjoining rooms, or two rooms near each other, two queen beds each, in a quiet section of the resort (away from entertainment, high traffic areas, restaurants). Book Royalton Bavaro Resort & Spa, Punta Cana on Tripadvisor: See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. After spending all day trying to get in our room, I spent that night with five of us are trying to eat. Room tour at the Royalton Bavaro Beach resort in Punta Cana Dominican Republic. Both trips were wonderful. The RC room had all the restaurant menus in the room to look at and was fully stocked. Of course, there was no rollaway bed. This is something new to certain Caribbean areas, I’ve noticed. The following day after several hours at the front desk yet again, and now for the third time we were moved again to a room beside a family suite, after being assured the adjoining room was NOT a family suite. Now that's # LuxuryAccommodations! Both trips were wonderful. We got one room sorted out for the kids, but spent the rest of the week trying to sort out our own room. We are just a normal middle class couple but want a good resort. We plan to stay at other Royalton later this year. more. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. It also was not stocked well. Queste sistemazioni con stile personalizzato hanno salotto separato. The oatmeal is very good. This modern all-inclusive resort in the Dominican Republic has eight restaurants, nine bars, daily activities, and nightly entertainment. Between the check-in, the restaurant, and the timeshare breakfast, I was ready to leave after the first day. After a few day you knew what to order. If you like Japanese food, do not go to the Japanese restaurant . So now I am in this trip for not even 24 hours and have barely relaxed. The beach was excellent at Bravaro when we were there and not good at all in RC. Beware— if you are not Diamond Club you CANNOT make a reservation for dinner (except at the Hibachi grill which we were given 9:45PM) Traveling with 5 people and having uncertainty around every meal took a lot away from making this a good vacation. The front desk is the first impression and sets the tone for the rest of your holiday. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 51,050 candid photos and videos of Royalton Bavaro Resort & Spa When ask housekeeping for a particular service or product they do something completely different. Not sure why they were not automatically restocked. Royalton Suites Cancun Resort & Spa is an all-inclusive resort that boasts luxurious Junior, Presidential and Chairman's Suites with premium DreamBeds™, Royalton signature rain shower, 24-hour room service and many other exclusive amenities only found at Royalton Luxury Resorts. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 50,030 candid photos and videos. The Royalton could learn a thing or two from their neighboring Spanish chains with regards to customer service. After one move, you’d think that there would be some sort of management intervention to sort out the problem and ensure we were satisfied. Royalton Negril: the chairman's suite at the Royalton - See 4,224 traveler reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. The RC room had all the restaurant menus in the room to look at and was fully stocked. Took several attempts to get the bed, sheets, asking for a pillow took a separate attempt because they did not bring it with the sheets. Now £157 on Tripadvisor: Royalton Bavaro Resort & Spa, Dominican Republic. The butler at RC was terrible. Royalton Bavaro Resort & Spa: Chairman suite - See 4,739 traveler reviews, 5,716 candid photos, and great deals for Royalton Bavaro Resort & Spa at Tripadvisor. Our butler was excellent at Bravaro (Gregorio). Tons of seaweed washing ashore in large masses without warning- not seeming to be caused by time of year or weather. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. Discover our Chairman Suite! if you can’t understand what the issue is then solving a problem is impossible. With eight restaurants, a lazy river, swim-up bar and casino, the Royalton Bavaro has all bases covered. Royalton Bavaro is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. Wake each morning and enjoy in-suite coffee or tea stations, breakfast served to you by gourmet room service and your … Once we finally got in, the bracelet did not open the door causing me to go back to the reception area and wait online yet again. We requested this three times, at time of booking, on the website (which doesn’t work)and by emailing the hotel directly. Who would expect a leak, but the problem is not the leak itself, things happen, but the fact they didn't clean it and at 10 o'clock at night we're still with the dirty and disgusting bathroom. We stayed in the diamond club for both. Stay connected to friends and family back home with All-In Connectivity™, available at all-inclusive Royalton Luxury Resorts in Cancun. If you tip the wait staff around the pool well enough, they will pay attention to you. Choose from the family friendly rooms, or enjoy a … The butler at RC was terrible. We extend our sincere apologies for the inconveniences that you had with the service in our property; we continuously train our staff in order to give an excellent service to our visitors.It was a great pleasure welcoming you to Royalton Bavaro. The room service was better and more fresh at RC. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Dinner did not disappoint either- First night we got there too late to have lunch so we had to eat in the buffet… We sat down at the late hour to enjoy grilled lobster, grilled snapper, grouper, lamb chops, steak, shrimp and The list goes on…the ala cart restaurants were top notch as well, Brazilian steak house, seafood, Japanese and a steakhouse that offered a tomahawk ribeye on special- say what?? Discover elegantly styled rooms and a heavenly night’s rest atop the Royalton signature DreamBed™ mattress. Royalton Bavaro is comprised of distinct sections, unique to each traveler's vacation style. By the end of all this, my husband, who normally does not get involved in these thing said that he had enough and by the next day got to one of the managers of the hotel to describe his disappointment and dissatisfaction. I loved visiting the coffee shopThe kids club was ok. Royalton caters to English speaking guests, so they should understand English. It had dust bunnies and I don’t think the rugs were vacuumed. It was like pulling teeth to try and get a reservation. Both trips were wonderful. Review tags are currently only available for English language reviews. WiFi, parking, and an evening social are free at this property. (Small fee for non diamond club/ but you can walk there via the beach and pay nothing) The drink/food service around the pool and beach was consistent and excellent, always with a smile- we never wanted for anything and as well never waited long for food or drink. The beach was excellent at Bravaro when we... We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. We loved the lazy river at Bravaro. What a waste of time, multiple trips to the front desk, being told there was NOTHING available, ( when we could see an entire block of the resort not occupied) or told to come back later or the next day and being shown to rooms that we had asked NOT to be in. We stayed in the diamond club for both. Enjoy free WiFi, free valet parking, and an outdoor pool. Royalton Bavaro also features a sprawling lazy river for relaxing and refreshing afternoons. Almost every time the room was cleaned we had to ask for towels. The room was very nice just not as nice as the RC chairman. As well, the beach area itself was covered with seaweed- which caused a very pungent odor- keeping us at the pools most of our vacation- staff attempted to rake up now and then, however it came up too fast to be kept under control. You could not leave any food out or the ants would attack it. My husband liked Bravaro better as you could fish off parts of the beach and you are not allowed at RC. We are delighted to read that you spent a most wonderful holiday. Family of 5 traveled between Christmas and New Years Day. More, Dear kimmySKReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. It was like pulling teeth to try and get a reservation. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. It had dust bunnies and I don’t think the rugs were vacuumed. Then another person comes along introduces him/her self and asks the same question. Ridiculous and illogical. 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